Courtesy Car Service

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Are you dealing with the aftermath of a car accident? If you’ve ever had to have your car repaired, you know how much of a hassle it can be. At R.S. Lane Panel & Paint, we understand the inconvenience that comes with car repairs. That’s why we offer a seamless courtesy car service to ensure your daily life remains uninterrupted. Trust us for swift and reliable smash repairs in Wellington, New Zealand.

We Make It Easy for You

Unforeseen accidents can disrupt your routine, but our courtesy car service is here to make things easier. Our commitment to providing the shortest wait and repair times in Wellington means you can get back on the road sooner. Learn More 

How It Works

We understand life is busy and you need alternative transport. We have many courtesy vehicles available for our customers to use while we work on their repairs. Are you curious about how our courtesy car service operates? Here’s a comprehensive step-by-step guide to ensure you have a seamless experience:

Schedule your courtesy car

When you book your appointment with us, be sure to mention your interest in a courtesy car:

  • Get in touch: Contact us via phone or use our online booking system to schedule your courtesy car.
  • Select your model: Choose from our diverse range of courtesy cars to match your preferences and needs.
  • Specify your preference: Let us know your preference, and we’ll do our best to accommodate your needs. We look forward to providing you with a seamless and convenient experience during your service appointment

Pick up your courtesy vehicle

When it’s time to pick up your courtesy car, our process is designed for maximum convenience. Whether you’re dropping off your car for repairs or need a temporary replacement, our team ensures a smooth transition.

Please note that you need to be over 21 years old and the driver will need to present a valid New Zealand drivers licence in order to use the courtesy vehicle.

Return the courtesy car when the repair is finished

Returning the courtesy car is just as straightforward. Bring it back to the agreed location, and we’ll take care of the rest. Our goal is to simplify the entire process, letting you resume your routine without unnecessary hassles. Experience the ease and convenience of R.S. Lane Panel & Paint‘s Courtesy Car Service – where we not only fix cars but also keep you on the move hassle-free. Schedule your service today!

Frequently Asked Questions

Do I need to have excess insurance to get a courtesy vehicle?

Yes, typically, you need to have insurance to get a courtesy car. Most insurance providers require you to have a valid insurance policy, and the terms may vary. Some policies automatically cover courtesy cars, while others may offer it as an optional add-on. It is important to confirm the exact terms and conditions with your insurance provider.

How long can I keep a courtesy vehicle?

The length of time you can keep a courtesy car depends on the agreement between you and R.S. Lane & Paint. We recommend that you clarify the timeframe when arranging for a courtesy car and discuss any potential extensions if the repairs take longer than initially estimated.

Can I choose the courtesy vehicle I want?

The possibility of choosing a specific courtesy car frequently depends on car availability, which should be discussed when inquiring about a courtesy car. We provide you with a selection of cars to choose from; the first is based on availability and your needs.

Do I need to return the courtesy vehicle with a full gas tank?

We request only that you replace the fuel used. We also ask that you return the vehicle in clean and tidy condition so that the next client can use it.

What happens if I damage the courtesy vehicle?

As part of our courtesy car policy, you may be responsible for covering the costs (such as fuel and insurance excess coverage) associated with the repair of any damages incurred during the period of your use. We recommend reviewing the terms and conditions provided during the courtesy car pickup for a detailed understanding of your responsibilities.