Understanding the Different Types of Vehicle Insurance Claims

Man filing a car insurance claim form online

Accidents are an unfortunate reality of the road, and when they happen, having the right insurance in place can make all the difference. Vehicle insurance claims come in various forms, each addressing specific situations.

There isn’t a single way to file a car insurance claim; instead, there are different types of claims that are made for different scenarios. From accidents to theft and damage, each type covers a different set of situations, which shows how important it is to know the differences. During this overview, we will shed light on the complexities of various auto insurance cases, serving as a guide for those seeking clarity in the face of uncertainty. Knowing all of your options can have a big effect on how your claim turns out, so people need to understand how these methods work. In this comprehensive guide, we will delve into the different types of vehicle insurance claims, shedding light on the processes involved and the importance of being well-informed.

What Are The Different Types of Vehicle Insurance Claims?

Vehicle insurance claims can be categorised into several types based on the nature of the incident and the coverage provided. It’s important to review your insurance policy to understand the specific coverages and limits, as well as the procedures for filing claims in different situations. Here are some common types of vehicle insurance claims and how to make a claim:

Collision Coverage Claims

Collision coverage claims pertain to incidents where your vehicle is damaged due to a collision with another vehicle or object. Understanding the terms and conditions of your collision coverage, including the deductible and coverage limits, is crucial for making informed decisions in the event of an accident. Collision coverage is pretty common when accidents happen, so here’s an overview of collision coverage claims: 

  • Fault-Based Coverage: Collision coverage is typically considered a fault-based coverage. It applies when you are at fault in an accident, and your vehicle sustains damage. 
  • Coverage Details: This coverage pays for the repairs to your vehicle or provides the actual cash value of your vehicle if it is deemed a total loss after a covered collision. 
  • Claim Process: After a collision, you should promptly report the incident to your insurance company. This involves providing details such as the date, time, location, and a description of the accident. 
  • Assessment and Estimate: An insurance adjuster will assess the damage to your vehicle. In some cases, you may need to obtain repair estimates from approved auto repair shops. 
  • Deductible: You’ll be responsible for paying the deductible specified in your policy. The insurance company covers the remaining cost, up to the policy limit. 
  • Total Loss: If the cost of repairs exceeds the actual cash value of your vehicle, the insurance company may declare it a total loss. In such cases, you would receive a payment based on the vehicle’s pre-accident value. 
  • Impact on Premiums: Filing a collision coverage claim might lead to an increase in your insurance premiums, especially if you are found at fault. It’s essential to consider this when deciding whether to file a claim. 
  • Non-collision events: It’s important to note that collision coverage specifically addresses collisions with other vehicles or objects. Non-collision events, such as theft, vandalism, or natural disasters, are typically covered under comprehensive insurance. 

Comprehensive Coverage Claims

Comprehensive coverage extends beyond collisions, providing protection for non-collision events such as theft, vandalism, natural disaster, or collisions with animals. If your car sustains damage from any of these incidents, filing a comprehensive claim becomes necessary. Timely reporting and providing detailed information about the incident can expedite the claims process. Additionally, keeping records of preventive measures, such as installing anti-theft devices, may positively influence the claim outcome. 

Liability Insurance Claims

Liability insurance is designed to cover damages for which you are legally responsible. In the event of an accident where you are at fault, this coverage comes into play. Typically, liability claims involve the other party’s suffering physical harm and property damage. It is imperative to inform your insurance company promptly and cooperate fully with their investigation. Having liability insurance is not just a legal requirement; it’s a financial safeguard that protects you from potential lawsuits. 

Uninsured/Underinsured Motorist Claims

Uninsured/Underinsured motorist (UM/UIM) claims are related to situations where you are involved in an accident with a driver who either doesn’t have insurance (uninsured) or has insufficient insurance coverage (underinsured). 

Uninsured Motorist Claims 

  • If you’re in an accident with an uninsured driver and you are not at fault, your uninsured motorist coverage comes into play. 
  • This coverage helps pay for your medical expenses, lost wages, and other damages the uninsured driver would typically be responsible for. 

Underinsured Motorist Claims 

  • In the case of an under-insured motorist, this coverage is invoked when the at-fault driver’s insurance limits are insufficient to cover your damages. 
  • Your under-insured motorist coverage will make up the difference, up to the limits specified in your policy. 

Excess Protection Claims

Excess protection claims in the context of vehicle insurance refer to a type of coverage that helps policyholders recover the excess amount they are required to pay when making a car claim. The excess is the initial amount of any claim that the policyholder is responsible for before the insurance coverage comes into effect. Excess protection is designed to reimburse the policyholder for this amount, up to the specified limit. 

Personal Injury Claims

Personal injury claims in the context of vehicle insurance pertain to compensation sought by individuals who have sustained bodily injuries in a motor vehicle accident. These claims cover medical expenses, rehabilitation costs, and other related expenses resulting from the injuries sustained in the accident. In NZ, personal injury claims are an integral part of motor insurance, and they aim to provide financial support to those who have suffered harm due to the negligence of others. 

Additionally, in New Zealand, the Accident Compensation Corporation (ACC) plays a pivotal role in such scenarios. The ACC provides comprehensive coverage for personal injury caused by accidents, including motor vehicle accidents, regardless of who is at fault. This unique feature of New Zealand’s insurance landscape ensures that anyone injured in a car accident can receive appropriate care and support without the need for litigation. Understanding how your vehicle insurance works in conjunction with ACC coverage is essential for effectively navigating personal injury claims in New Zealand. 

Start Your Car Insurance with RS Lane Panel & Paint Assistance!

To handle the aftermath of an accident well, you need to know about the different types of car insurance cases. Knowing what your insurance coverage is, reporting events right away, and keeping good records can greatly affect how your claim turns out. If you have the right insurance, you can feel safe on the road, knowing that you are covered in case something goes wrong, whether it’s an accident, a full incident, a third party claim, or one of the other types we’ve talked about.

Contact us today, whether it’s about a car accident or other vehicle damage! And, if it’s a more complex claim, our experts will be in touch to help you look for business insurance experts on hand to help you through the claims process. Or if you need help looking for your online claims, don’t settle for anything less than the best – consult with RS Lane Panel & Paint if you need top-quality repair services using the latest high-tech equipment and techniques! Our goal is to ensure that all of our customers are entirely satisfied with the quality of our work and to always improve our service level.